Top 20 Reasons Your Business Should Be On The Internet:
Approximately 750 million people worldwide have access to the World Wide Web (WWW). No matter what your business is, you can’t ignore 750 million people. To be a part of that community and show that you are interested in serving them, you need to be on the WWW for them. You know your competitors will.
2. To Network
A lot of what passes for business is simply nothing more than
making connections with other people. Every smart business
person knows, it’s not what you know, it’s who you know. Passing
out your business card is part of every good meeting and every
business person can tell more than one story how a chance
meeting turned into the big deal. Well, what if you could pass
out your business card to thousands, maybe millions of potential
clients and partners, saying this is what I do and if you are
ever in need of my services, this is how you can reach me. You
can, 24 hours a day, inexpensively and simply, on the WWW.
3. To Make Business Information
Available
What is basic business information? Think of a Yellow Pages ad.
What are your hours? What do you do? How can someone contact
you? What methods of payment do you take? Where are you located
at? Now think of a Yellow Pages ad where you have instant
communication. What is today’s special? Today’s interest rate?
Next week’s parking lot sale information? If you could keep your
customer informed of every reason why they should do business
with you, don’t you think you could do more business? You can on
the WWW.
4. To Serve Your Customers
Making business information available is one of the most
important ways to serve your customers. But if you look at
serving the customer, you’ll find even more ways to use WWW
technology. How about making forms available to pre-qualify for
loans, or have your staff do a search for that classic jazz
record your customer is looking for, without tying up your staff
on the phone to take down the information? Allow your customer
to punch in sizes and check it against a database that tells him
what color of jacket is available in your store? All this can be
done, simply and quickly, on the WWW.
5. To Heighten Public Interest
You won’t get Newsweek magazine to write up your local store
opening, but you might get them to write up your Web Page
address if it is something new and interesting. Even if Newsweek
would write about your local store opening, you wouldn’t benefit
from someone in a distant city reading about it, unless of
course, they were coming to your town sometime soon. With Web
page information, anybody anywhere who can access the Web and
hears about you is a potential visitor to your Web site and a
potential customer for your information there.
6. To Release Time Sensitive
Materials
What if your materials need to be released no earlier than
midnight? The quarterly earnings statement, the grand prize
winner, the press kit for the much anticipated film, the merger
news? Well, you sent out the materials to the press with
“The-do-not-release-before-such-and-such-time” statement and
hope for the best. Now the information can be made available at
midnight or any time you specify, with all related materials
such as photographs, bios, etc. released at exactly the same
time. Imagine the anticipation of “All materials will be made
available on our Web site at 12:01 AM”. The scoop goes to those
that wait for the information to be posted, not the one who
releases your information early.
7. To Sell Things
Many people think that this is the number 1 thing to do with the
World Wide Web, but we made it number seven to make it clear
that we think you should consider selling things on the Internet
and the World Wide Web after you have done all the things above
and maybe even after doing quite a few more things from this
list. Why? Well, the answer is complex but the best way to put
it is, do you consider the telephone the best place to sell
things? Probably not. You probably consider the telephone a tool
that allows you to communicate with your customer, which in turn
helps you sell things. Well, that’s how we think you should
consider the WWW. The technology is different, of course, but
before people decide to become customers, they want to know
about you, what you do and what you can do for them. Which you
can do easily and inexpensively on the WWW. Then you might be
able to turn them into customers.
8. To Make Pictures, sound and Film
Files Available
What if your widget is great, but people would really love it if
they could see it in action? The album is great but with no
airplay, nobody knows that it sounds great? A picture is worth a
thousand words, but you don’t have the space for a thousand
words? The WWW allows you to add sound, pictures and short movie
files to your company’s info if that will serve your potential
customers. No brochure will do that.
9. To Reach A Highly Desirable
Demographic Market
The demographic of the WWW user is probably the highest
mass-market demographic available. Usually college-educated or
being college educated, making a high salary or soon to make a
high salary, it’s no wonder that Wired magazine, the magazine of
choice to the Internet community, has no problem getting Lexus
and other high-end marketers advertising. Even with the addition
of the commercial on-line community, the demographic will remain
high for many years to come.
10. To Answer Frequently Asked
Questions
Whoever answers the phones in your organization can tell you,
their time is usually spent answering the same questions over
and over again. These are the questions customers and potential
customers want to know the answer to before they deal with you.
Post them on a WWW page and you will have removed another
barrier to doing business with you and freed up some time for
that harried phone operator.
11. To Stay In Contact With
Salespeople
Your employees on the road may need up-to-the-minute information
that will help them make the sale or pull together the deal. If
you know what that information is, you can keep it posted in
complete privacy on the WWW. A quick local phone call can keep
your staff supplied with the most detailed information, without
long distance phone bills and tying up the staff at the home
office.
12. To Open International Markets
You may not be able to make sense of the mail, phone and
regulation systems in all your potential international markets,
but with a Web page, you can open up a dialogue with
international markets as easily as with the company across the
street. As a matter-of-fact, before you go onto the Web, you
should decide how you want to handle the international business
that will come your way, because your postings are certain to
bring international opportunities your way, whether it is part
of your plan or not. Another added benefit; if your company has
offices overseas, they can access the home offices information
for the price of a local phone call.
13. To Create a 24 Hour Service
If you’ve ever remembered too late or too early to call the
opposite coast, you know the hassle. We’re not all on the same
schedule. Business is worldwide but your office hours aren’t.
Trying to reach Asia or Europe is even more frustrating. But Web
pages serve the client, customer and partner 24 hours a day,
seven days a week. No overtime either. It can customize
information to match needs and collect important information
that will put you ahead of the competition, even before they get
into the office.
14. To Make Changing Information
Available Quickly
Sometimes, information changes before it gets off the press. Now
you have a pile of expensive, worthless paper. Electronic
publishing changes with your needs. No paper, no ink, no
printers bill. You can even attach your web page to a database
which customizes the page’s output to a database you can change
as many times in a day as you need. No printed piece can match
that flexibility.
15. To Allow Feedback From Customers
You pass out the brochure, the catalog, the booklet. But it
doesn’t work. No sales, no calls, no leads. What went wrong?
Wrong color, wrong price, wrong market? Keep testing, the
marketing books say, and you’ll eventually find out what went
wrong. That’s great for the big boys with deep pockets, but who
is paying the bills? You are and you don’t have the time nor the
money to wait for the answer. With a Web page, you can ask for
feedback and get it instantaneously with no extra cost. An
instant e-mail response can be built into Web pages and can get
the answer while its fresh in your customers mind, without the
cost and lack of response of business reply mail.
16. To Test Market New Services and
Products
Tied into the reason above, we all know the cost of rolling out
a new product. Advertising, advertising, advertising, PR and
advertising. Expensive, expensive, expensive. Once you have been
on the Web and know what to expect from those who are seeing
your page, they are the least expensive market for you to reach.
They will also let you know what they think of your product
faster, easier and much less expensively than any other market
you may reach. For the cost of a page or two of Web programming,
you can have a crystal ball into where to position your product
or service in the marketplace. Amazing.
17. To Reach The Media
Every kind of business needs the exposure that the media can
bring, as we touched on in reason #5 “To Heighten Public
Interest”, but what if your business is reaching the media, as a
newswire, a publicist or a public policy group. The media is the
most wired profession today, since their main product is
information and they can get it more quickly, cheaply and easily
on-line. On-line press kits are becoming more and more common,
since they work with the digital environment of more and more
pressrooms. Digital images can be put in place without the
stripping and shooting of the old pressrooms and digital text
can be edited and outputted on tight deadlines. All the these
can be made available on a Web page.
18. To Reach The Education and Youth
Market
If your market is education, consider that most universities
already offer Internet access to their students and most K-12’s
will be on the Internet within the next few years. Books,
athletic shoes, study courses, youth fashion and anything else
that would want to reach these overlapping markets needs to be
on the Web. Even with the coming of the commercial on-line
services and their somewhat older populations there will be
nothing but growth in the percentage of the under 25 market that
will be on-line.
19. To Reach The Specialized Market
Sell fish tanks, art reproductions, flying lessons? You may
think that the Internet is not a good place to be. Well, think
again. The Internet isn’t just computer science students
anymore. With the 70 million and growing users of the WWW, even
the most narrowly defined interest group will be represented in
large numbers. Since the Web has several very good search
programs, your interest group will be able to find you, or your
competitors.
20. To Serve Your Local Market
We’ve talked about the power to serve the world with a Web page. How about your neighborhood? Wherever you are, there are enough local customers with Web access to make it worth your while to consider Web marketing. from net101.com
